Comments on: How to Train Your Tenants : Real Estate Investing Property Management http://www.mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/ Tue, 09 Nov 2010 14:19:37 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: WChristenson http://www.mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/comment-page-1/#comment-297 WChristenson Wed, 30 Jul 2008 23:16:03 +0000 http://mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/#comment-297 Patrick, It's all in the mindset when put into perspective. For example, if a tenant owes you a thousand dollars, it probably isn't going to make you or break you. From that viewpoint not answering the phone is easy. If we look at it from the tenants perspective, they usually get served an eviction notice the day after receiving the pay or quit notice and could very well lose their home. As one of my favorite mentors says, "Never forget who has the problem" ...or in this case never forget who has the BIGGER problem. Patrick,

It’s all in the mindset when put into perspective. For example, if a tenant owes you a thousand dollars, it probably isn’t going to make you or break you. From that viewpoint not answering the phone is easy. If we look at it from the tenants perspective, they usually get served an eviction notice the day after receiving the pay or quit notice and could very well lose their home. As one of my favorite mentors says, “Never forget who has the problem” …or in this case never forget who has the BIGGER problem.

]]> By: Patrick Riddle http://www.mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/comment-page-1/#comment-295 Patrick Riddle Wed, 30 Jul 2008 21:49:50 +0000 http://mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/#comment-295 That has to be a tough urge not to answer the phone when you have a delinquent tenant who is calling about money they owe you. I commend you on that one! I love the idea! That has to be a tough urge not to answer the phone when you have a delinquent tenant who is calling about money they owe you. I commend you on that one!

I love the idea!

]]> By: Tage http://www.mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/comment-page-1/#comment-291 Tage Tue, 29 Jul 2008 19:48:58 +0000 http://mustknowinvesting.com/2008/07/29/how-to-train-your-tenants-real-estate-investing-property-management/#comment-291 Wow great stuff. I would often think that you would jump on that phone call, but after you have said this, it makes a lot of sense to not answer one's phone every single time. Training them this way would be helpful. Also I really like the part about if you are really nice and lenient up front, but strict later you are a jerk. Yet if you are strict up front by lenient later, you are nice. It is all about conditioning, something that I haven't thought about before. Thanks! Wow great stuff. I would often think that you would jump on that phone call, but after you have said this, it makes a lot of sense to not answer one’s phone every single time. Training them this way would be helpful.

Also I really like the part about if you are really nice and lenient up front, but strict later you are a jerk. Yet if you are strict up front by lenient later, you are nice. It is all about conditioning, something that I haven’t thought about before. Thanks!

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